• C'est quoi EXCUS Members ?
  Notre programme de fidélité. Tu gagnes des points à chaque commande et tu les échanges contre de vraies récompenses.
• Comment rejoindre ?
  Crée simplement un compte sur la boutique. C'est gratuit et tu reçois 50 points dès l'inscription.
• Comment gagner des points ?
  3 points par euro dépensé. 50 points à l'inscription. 100 points pour ton anniversaire. 150 points quand tu parraines une amie.
• Quelles récompenses disponibles ?
  ✦ Bronze — 150 pts — 5€ offerts
  ✦✦ Silver — 450 pts — 15% de réduction
  ✦✦✦ Gold — 900 pts — 25% de réduction
  👑 EXCUS — 1 800 pts — une pièce de la collection offerte, au choix
• Comment ajouter ma date d'anniversaire ?
  Dans ton compte, rubrique informations personnelles. Une fois renseignée, les 100 points sont crédités automatiquement.
• Comment échanger mes points ?
  Connecte-toi à ton compte et clique sur le widget EXCUS Members en bas de page. Tes récompenses disponibles apparaissent directement.
• Je suis connectée mais je ne peux pas utiliser mes points.
  Vérifie que tu es bien connectée à ton compte au moment du paiement. Les points ne s'appliquent pas aux commandes passées en tant qu'invitée.

Once your order has been validated, you will receive a confirmation email at the address you provided.
If you don't receive it, check your Spam, Junk or Promotions folder.
For optimal tracking of your orders, we recommend that you create a customer account on our site before placing any order.

Some models are available for pre-order to give you exclusive access to our new products before their official launch.

When pre-ordering:

• You reserve your room in advance
• It is made in limited quantities, especially for you.
• You enter your payment method and confirm your pre-order, but you are only debited when your order is actually sent.
• You accept that delivery times may be longer than usual.

In this case, your entire order will be shipped in one shipment, as soon as the pre-ordered item is available in our stock.

To receive your available items faster, we recommend placing two separate orders.

You have 14 days from receipt of your order to make a return.

For this to be accepted, the articles must be:

• new, unworn, unwashed.
• without makeup stains, perspiration or other signs of wear
• returned in their original packaging with the labels intact

Return information will be sent to you when you submit your request.

Klarna is a payment service that allows customers to make instant purchases payable in 3 equal installments every 30 days, starting from the date of purchase.

There are no additional fees for using Klarna if your instalments are paid on the due dates. However, if attempts to debit your card fail on the due dates, Klarna may apply late payment penalties.

Take your measurements directly on your body using a flexible tape measure:

1. Bust: Around the fullest part of your chest.
2. Waist: At its narrowest point, just above the navel.
3. Hips: At the widest point of your pelvis.
4. Legs: from waist to heel, following the natural curve.
5. Arms: from shoulder to wrist, arm relaxed.
   

Then refer to our size guide available on each product sheet.